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Technical Highlights
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Customer service
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We won't leave you in the lurch. Whether you have general questions, need help with the right quantity, the substrate, or the application – simply write to us via our contact form or send an email to support@pure-resin-flooring.com. The Epoxy Cowboy and his team will advise you personally.
Shipping & Returns
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Shipping:
We ship your order quickly and reliably with DHL within Germany and abroad. Shipping costs are calculated by weight; bulky items are marked separately.
Delivery time is usually 3–10 business days within Germany and 5–14 business days abroad.
An island surcharge applies to deliveries to German islands.
You can find all details on shipping costs, freight forwarding and delivery times in our Shipping Policy.
Returns:
If you ordered too much or no longer need a product: We accept unopened items in their original packaging within 14 days of purchase. Simply send us a short message to support@pure-resin-flooring.com or use the sample cancellation form.
As soon as the goods arrive, we will inspect them briefly. If everything is in order, we will automatically refund the purchase price within a few days via your original payment method.
Please note: Already opened containers or used tools are excluded from return. Further information can be found under Right of Withdrawal.
Technical Highlights
Customer service
We won't leave you in the lurch. Whether you have general questions, need help with the right quantity, the substrate, or the application – simply write to us via our contact form or send an email to support@pure-resin-flooring.com. The Epoxy Cowboy and his team will advise you personally.
Shipping & Returns
Shipping:
We ship your order quickly and reliably with DHL within Germany and abroad. Shipping costs are calculated by weight; bulky items are marked separately.
Delivery time is usually 3–10 business days within Germany and 5–14 business days abroad.
An island surcharge applies to deliveries to German islands.
You can find all details on shipping costs, freight forwarding and delivery times in our Shipping Policy.
Returns:
If you ordered too much or no longer need a product: We accept unopened items in their original packaging within 14 days of purchase. Simply send us a short message to support@pure-resin-flooring.com or use the sample cancellation form.
As soon as the goods arrive, we will inspect them briefly. If everything is in order, we will automatically refund the purchase price within a few days via your original payment method.
Please note: Already opened containers or used tools are excluded from return. Further information can be found under Right of Withdrawal.
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